Business Analysis

Turn vague business problems into clear requirements, mapped processes, and delivered change — then get certified to prove it.

Business analysts are the bridge between people who have a problem and the teams who deliver the solution — and Nigerian banks, fintechs, telcos, logistics firms and consultancies hire them steadily. This beginner-friendly certification course teaches the complete BA cycle by doing it: you follow one running case, FirstCrest Microfinance Bank in Lagos, as its 9-day paper loan approval process is analysed and redesigned into a 2-day digital one, with a second case at an Abuja logistics depot. Along the way you produce the real artifacts of the job: a problem statement and 5 Whys analysis, a stakeholder register and power-interest grid, interview guides, functional and non-functional requirements, a full BRD outline, user stories with Given/When/Then acceptance criteria, MoSCoW prioritisation, as-is and to-be process maps in BPMN, a gap analysis, a UAT checklist, and a change request with impact assessment. The final module is a 20-question certification exam (70% to pass, unlimited retakes); passing issues a shareable certificate. No technical background required — this track is built for career switchers from banking, operations, customer service, teaching and administration, and every module ends with practice work that becomes your first portfolio case study.