Mindgrid Academy · beginner track
Get certified to back up your skills — master the conversations, tools and metrics that turn angry customers into loyal ones.
A practical, Africa-first certification course in customer service and client relations. Follow real scenarios — a hanging ₦25,000 transfer at a Lagos fintech, a delayed Abuja delivery, a vanished Nairobi data bundle — handled badly and handled well, in verbatim transcripts. Learn the service mindset that drives revenue, communication that works across chat, phone, email and WhatsApp, HEARD-style de-escalation and policy boundaries, professional ticketing, CRMs, SLAs and queue craft, and the metrics language of CSAT, NPS, FRT and AHT with worked numbers. Finish with a 20-question certification exam (70% to pass, unlimited retakes) and earn a shareable Mindgrid Academy certificate.
Enrollment
1 expert teaching
Admissions open
Our flagship school-style experience — scheduled live classes, a fixed group that keeps you accountable, and instructors who review your work. Apply for admission; scholarships are awarded per intake.
Timed intakes with live classes are announced here. None are scheduled right now.
No live classes — on your schedule
The same curriculum as recorded lessons, tests and exams. Start today for ₦50,000.
No upcoming cohorts right now — self-paced starts immediately.
Three quick questions — nothing is saved
The people teaching this course
Each module is delivered by a working specialist — interviewed and approved by Mindgrid — who does this exact topic every day at work. Tap a name to see their full profile.
Curriculum
8 modules · every one included in your enrolment, with a graded project in each.
Milestones taken from the modules below
₦6,250
IncludedLessons
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IncludedProduction-grade learning
Our Customer Service & Client Relationstrack is built around the exact tools, workflows, and delivery systems that top tech companies use. You won't just study concepts — you'll ship code, review PRs, and present to real audiences.
Keep exploring
Join the next cohort and start building your career in tech with real engineers, real projects, and a community of ambitious learners.
